CRM Communications Enable Better Customer Experience & Brand Promotions

The most valuable marketing intelligence for any business is first-hand knowledge about their customers: why they buy, how they buy, where they buy, and if they know what to buy based on their needs. This data can only be obtained when a company engages in continuous dialog with their customers. FDB offers a suite of managed-service Customer Relationship Management (CRM) communication applications hosted on www.1eComm.com. The technology suite can be easily configured for channel partners, or consumer-direct communications.

	Multimedia Collateral Toolbox – A search engine optimized content management system that enables customers to reconnect with cross media marketing campaign content as top organic results on Google and other popular search engines.
	Marketing Content Warehouse – A password protected channel partner and key account extranet with dynamic content management, interactive communication, and collaborative marketing functions such as inMails, My Network, My Groups, and SEO Relevant Content Co-linking capabiltiies.
	Channel Communication Portals – FDB Media provides turnkey managed-service “Channel Communication Portals” that feature: search engine optimized multimedia marketing communications, real time campaign call-to-action and where-to-buy management, partner website redirections, and relevant content co-linking. A popular add-on to our “Channel” module is InquiryCenter, our 24/7 campaign response management suite that tracks and forwards sales leads to designated distributors, dealers, resellers, retailers, and e-tailers. Ancillary managed-services including: e-Inquiry processing, contact database admin, opted-in eMail campaigns, user profiling, and behavioral data analysis.